About
Highly skilled professional with a strong foundation in data analysis and dispute resolution, adept at leveraging quantitative analysis and strategic communication to drive outcome-oriented solutions. Proven ability to manage complex cases, ensure regulatory compliance, and enhance operational efficiency within financial services. Committed to ethical judgment and logical thinking, I seek to apply my expertise in a challenging role that demands impactful data-driven problem-solving.
Work
Lagos, Lagos State, Nigeria
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Summary
Managed end-to-end dispute resolution processes for merchants and issuing clients, ensuring strict compliance with Visa's international operating regulations and maximizing recovery.
Highlights
Streamlined dispute resolution for all merchant (bank) claims, ensuring SLA adherence and maximizing potential recovery by leveraging Visa's dispute resolution management rules.
Successfully managed Visa chargeback processes, securing recovery for Visa DPS' issuing clients by ensuring strict adherence to international operating regulations and technical requirements.
Expertly resolved complex disputes on the Visa Resolve Online (VROL) platform, enhancing operational efficiency and compliance.
Strategically counter-challenged representments through Visa's pre-arbitration, pre-compliance, and arbitration processes, effectively resolving contested chargebacks.
Managed a diverse portfolio of complex non-fraud dispute types, ensuring thorough resolution and compliance with regulatory standards.
Umuahia, Abia State, Nigeria
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Summary
Responsible for compiling, verifying, and processing critical data for computer entry while ensuring data integrity and security policies were met.
Highlights
Ensured 100% data accuracy by meticulously compiling, verifying, and prioritizing source information to prepare data for efficient computer entry.
Rectified data deficiencies and errors, identifying and correcting incompatibilities to maintain high data integrity and quality.
Proactively researched and retrieved missing information for incomplete documents, ensuring comprehensive and complete data records.
Efficiently processed customer and account data, accurately inputting text and numerical information from source documents within strict time limits.
Generated critical reports, managed secure data storage, and performed comprehensive backup operations, ensuring data accessibility and recovery.
Katsina, Katsina State, Nigeria
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Summary
Identified, analyzed, and interpreted complex data trends to provide actionable insights and support management in prioritizing business and information needs.
Highlights
Analyzed complex datasets to identify key trends and patterns, providing actionable insights that informed strategic decision-making.
Collaborated with management to prioritize critical business and information needs, aligning data initiatives with organizational goals.
Interpreted analytical results using statistical techniques, delivering comprehensive reports to inform leadership and support operational improvements.
Managed end-to-end data lifecycle, from collection and entry to analysis and record-keeping, ensuring data accuracy and accessibility.
Katsina, Katsina State, Nigeria
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Summary
Designed and delivered comprehensive mathematics lesson plans, significantly improving student comprehension and academic performance.
Highlights
Elevated student success rates in Mathematics from 34% to a remarkable 78% within one session by fostering increased subject interest and engagement.
Developed and delivered comprehensive mathematics lesson plans, ensuring high student comprehension and retention of complex materials.
Implemented a robust assessment system with weekly quizzes and monthly tests to precisely track student progress and identify areas for improvement.
Mentored struggling students, significantly enhancing their critical thinking and problem-solving skills through targeted support and encouragement.
Umuahia, Abia State, Nigeria
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Summary
Supervised data entry operations, ensuring adherence to proper work procedures and maintaining high data quality standards for analysis.
Highlights
Supervised data entry processes, ensuring strict adherence to established work procedures and quality standards.
Managed timely data dispatch and collection, consistently meeting all critical deadlines.
Maintained high data quality through meticulous cleaning and price verification, ensuring data readiness for analysis.
Contributed to significant company expansion initiatives, including the successful opening of new branches, through efficient and accurate data management.
Certificates
Skills
Conflict Resolution
Conflict Management, Anger Management, Dispute Resolution.
Data Analysis & Management
Attention to Details, Data Governance, Quantitative Analysis, Statistical Techniques, Data Interpretation, Data Collection, Data Entry, Data Cleaning, Data Verification, Report Generation, Debugging Techniques, Excel, Data Program Techniques.
Communication & Interpersonal
Emotional Intelligence, Clear Communication, Team Player, Human Relationship Management.
Strategic & Critical Thinking
Advanced Analytical Thinking, Risk Assessment, Mitigation, Prioritization, Outcome-Oriented, Logical Thinking, Problem-Solving, Critical Thinking.
Administrative & Organizational
Organizational Skills, Time Management, Typing Speed and Accuracy, Administrative Duties, Record Keeping, Meeting Management.
Financial & Compliance
Visa Chargeback Process, SLA Management, International Operating Regulations, Pre-arbitration, Pre-compliance, Arbitration, Compliance Process, Non-fraud Claims.